We are happy to announce that the article “Anywhere, Anytime? Mobile Push Notifications as a New Interaction-Channel for Service Providers” co-authored by Michael Lachner, Armin Arnold and Florian v. Wangenheim has been published in the textbook “Dienstleistungen 4.0: Konzepte – Methoden – Instrumente. Band 1. Forum Dienstleistungsmanagement” edited by Manfred Bruhn and Karsten Hadwich.

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